FAQs
If you don’t see the answer to your question below please reach out to a 2xl professional using the form on Contact Us.
To provide fast, inexpensive, and convenient service to all of our customers wherever they may be, our products are located worldwide among many different distribution centers. Our headquarters is located in Illinois, and our mailing address is 2 Gateway Ct, Ste A, Bolingbrook, IL, 60440.
We also have a location and warehouse in the Netherlands.
We’re regularly available by phone or live chat (look for the icon in the bottom right corner of our website) from 8 AM – 4 PM (Central Standard Time). Our website is always open 🙂
You can contact our helpful, expert customer service staff around the clock via email at order@2xlpro.com, or reach us by phone during normal business hours (8 AM – 4 PM CST) at 888.977.3726. For immediate help with your order (or for an even more immediate response), you can also check out our live chat feature. We look forward to hearing from you!
For the convenience of our customers, we offer a range of shipping options. For customers located within the U.S. and Canada, standard UPS ground shipping may take between 1-5 business days. For international customers, we encourage you to contact us for shipping details and an individual response regarding your order.
Yes. We regularly ship to international customers, so please do not hesitate to contact us for ordering and shipping information outside the US.
The SDS sheets are located on the 4th tab on the bottom of each product page.
You may download or save the SDS to your computer or device by right-clicking and selecting “save as”.
We have a variety of wipe products that are EPA registered, several that are FDA Approved and some wipes that are meant for cleaning.
Yes, we have various wet wipe products that kill the SARS-Related Coronavirus 2 Associated Methicillin-Resistant [CA-MRSA] pathogen.
Surface cleaning wet wipes are designed to work more like a household surface cleanser than a wipe for personal hygiene.
We have a great product for personal use, our CareWipes® Body Cloths which are safe for children and are commonly used in daycare settings.
No.
To dispose of 2XL wipes, we recommend discarding them in the trash as they are not made with flushable material. For additional disposal information, please review the label on 2XL products.
Yes. Our pre-moistened wet wipes have a shelf life of at least one year. We suggest storing these products in a cool place out of direct sunlight. Our hand sanitizers have a shelf life of three years.
2XL disinfectant wipes do not require the use of gloves and other forms of PPE when disinfecting surfaces.
Gloves must be worn when cleaning and decontaminating against HIV-1 on surfaces and objects soiled with blood or body fluids.
All of our dispensing accessories – stands and wall mounts – were specifically designed to hold all of our large format wipe rolls.
Sanitizing kills bacteria on surfaces using chemicals. It is not intended to kill viruses. Disinfecting kills viruses and bacteria on surfaces using chemicals.
Each of our disinfectant wipe products kill various pathogens. Please contact your 2XL salesperson for a pathogen list for the disinfecting wipe you would like information on.
Please contact your 2XL salesperson for pricing
Yes, 2XL products have been specifically designed and tested to be safe on a variety of surfaces from vinyl, leather, cloth and other surfaces. Our website under applicable products has further information on surface compatibility.
Yes, we have both biodegradable wipes and maceratable wipes.
Wet wipes, also known as moist wipes, baby wipes, or disposable wipes, are typically made from a combination of materials. The exact composition can vary depending on the the intended use of the wipes. However, some common components include:nonwoven fabrics (such as synthetic fibers like polyester or polypropylene, natural fibers like cellulose, or a blend of different fibers), water, and cleaning agents
Yes, we have various wet wipes that are designed for food safe cleaning of surfaces. 2XL wipes reduce the risk of cross-contamination between treated surfaces and eliminate the need for chemical dilution systems (and measuring!). Use wipes on food preparation lines, cutting boards, trays, counters, appliances, dining tables, booths and more including machinery and lines at food processing plants, and other environmentally sensitive areas.
All orders ship from our corporate headquarters in Bolingbrook, IL or our Netherlands locations.
Proudly made in the USA.
Please contact your 2XL salesperson for information on replacement keys.
You can contact our helpful, expert customer service staff around the clock via email at order@2xlpro.com, or reach us by phone during normal business hours (8 AM – 4 PM CST) at 888.977.3726. For immediate help with your order (or for an even more immediate response), you can also check out our live chat feature. We look forward to hearing from you!